Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Personal care goods (such as beauty products) cannot be returned for exchange or change of mind.  If you have questions or concerns about your specific item, please contact us at twigbotanicals@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.